Privacy Policy
YOU NEED TO KNOW
Here are policies about our company.
LAST UPDATED Date: [15 august,2025]
This Privacy Policy explains how Stone Science (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, shop with us, or interact with our services in any way. This applies to all interactions with stonescience.in (the “Site”) and all associated services (the “Services”).
By using our website and services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not access or use our Site or services.
1. Information We Collect
We collect various types of personal information, depending on how you interact with us:
a) Information You Provide to Us
- Name, email address, phone number
- Billing and shipping address
- Order and payment details (note: actual payment data is processed securely through our payment partners)
- Account login info (if you create an account)
- Messages or reviews submitted through our site or social platforms
b) Automatic Information (Cookies & Usage Data)
When you visit our site, we collect data automatically through cookies and tracking technologies:
- IP address, browser type, and device information
- Site usage data (pages viewed, clicks, time spent)
- Cart and wishlist behavior
You can adjust cookie preferences in your browser settings.
c) Information from Third Parties
We may receive data from:
- ODOO E-commerce, our e-commerce platform provider.
- Payment gateways for order processing (e.g., Razorpay)
- Advertising partners and marketing platforms.
2. How We Use Your Information
We use the information collected to:
- Process your orders and deliver products
- Manage your account and provide customer service
- Send order confirmations, shipping updates, and important notifications
- Improve our website and user experience
- Send promotional emails or marketing (you can opt out anytime)
- Detect and prevent fraud or misuse of our services
3. Sharing of Personal Information
We do not sell your personal information. However, we may share your information with trusted third parties to fulfill orders and operate our business:
- Service providers: such as Shopify, delivery partners, payment processors, email and SMS platforms
- Marketing partners: for ad targeting and campaign performance (e.g., Facebook Ads, Google Ads)
- Legal authorities: if required by law or to protect our rights
4. User Content
If you leave a product review or post any public comment through our platform, that information may be visible to other users. We are not responsible for how others may use that public content.
5. Data Security
We implement standard security measures to protect your data. However, no system is 100% secure. Please keep your account login details confidential, and contact us immediately if you suspect unauthorized access.
6. Data Retention
We keep your personal information only as long as necessary to:
- Complete your transactions
- Fulfill legal and tax obligations
- Resolve disputes or enforce agreements
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Withdraw Consent: Unsubscribe from marketing communications
- Opt-Out: From targeted advertising or cookies
To exercise these rights, contact us via email at [insert your support email].
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has shared data with us, please contact us for removal.
9. International Data Transfers
If you are located outside of India, please be aware that your data may be stored and processed in India or other countries. We use industry-standard measures to protect your data regardless of where it is handled.
10. Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before interacting.
11. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices. Updates will be posted on this page with a revised "Effective Date." Continued use of our site means you agree to the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
📧 [stonescienceindia@gmail.com]
📞 [+91 6267808424]
No return, No refund policy.
1. All Sales Are Final
Due to the sensitive and spiritual nature of our products, all purchases made through Stone Science are final.
We do not accept returns or offer refunds once an order has been placed and processed. Please double-check your selections before confirming your order.
2. No Guaranteed Results
Crystals are commonly used for personal well-being and energy alignment, but their effects are highly individual.
Stone Science does not make any claims or promises regarding outcomes, benefits, or spiritual results. Your experience may vary, and the use of crystals is entirely a personal choice.
3. Damaged or Missing Items – Video Proof Required
In the rare case that an item arrives damaged or something is missing, we require a complete unboxing video from the moment the sealed package is opened.
Without this video, we cannot validate claims for replacements or support. This measure protects both our customers and our brand from misuse or confusion.
4. Agreement to Terms
By placing an order with Stone Science, you acknowledge and agree to all of the above terms. You understand that you are purchasing at your own discretion, and no post-purchase changes, refunds, or returns will be entertained.