Last updated: [05 october,2025]

Welcome to Stone Science. This Shipping Policy outlines how we handle order processing, shipping timelines, delivery procedures, and related matters. By placing an order on our website (www.stonescience.in), you agree to the terms stated below.

Order Processing & Dispatch

All orders are processed and shipped from our warehouse Monday to Friday, during standard business hours.

We do not dispatch orders on weekends or national holidays. Orders placed on such days will be processed the next working day.

Once your order is processed and dispatched, you will receive a confirmation email with a tracking number, which can be used to track your shipment on the courier partner’s website.

Shipping Timelines

Orders are usually shipped within 2–5 business days from the date of order placement.

Delivery times may vary based on your location and the courier service used.

In case of high order volumes, processing times may be slightly delayed. We appreciate your patience and understanding.

Delivery Attempts & Failed Deliveries

Our courier partners will make up to two delivery attempts.

If you are unavailable to receive the package on both attempts, the order will be returned to our warehouse.

In such cases, re-shipping charges will apply, and the order will only be re-dispatched once these charges are cleared.

Please contact us at [stonescienceindia@gmail.com] if your package was returned to us or if you missed the delivery.

Incorrect Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders lost, delayed, or returned due to an incorrect or incomplete address.

Delays & Courier Responsibility

Once your order is handed over to the courier, delivery responsibility lies with the courier service.

While we will do our best to follow up and expedite delayed packages, Stone Science is not liable for delays caused by courier partners or events beyond our control (e.g., weather, strikes, customs).

Damaged or Lost Packages

If you receive a package that appears damaged in transit, or if an item is missing, please email us immediately at [stonescienceindia@gmail.com] with:

Your order number

A photo or video of the package

Description of the issue

We’ll investigate and provide a resolution, which may take up to 15 days.

Undelivered Orders Due to Technical Issues

In rare cases where an order is not delivered due to a technical glitch or system error, please notify us at [stonescienceindia@gmail.com].

Once verified, a refund or replacement will be processed within 15 business days.

International Shipping & Customs

Currently, we do ship internationally; however, customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.

These charges vary from country to country and are not included in the product or shipping cost.

We are not responsible for delays caused by customs or refusal to pay duties, which may result in the package being returned or destroyed.

Contact Us ,
If you have any questions about your order or our shipping policy, feel free to reach out to our customer support team:
📧 [stonescienceindia@gmail.com]
📞 [+91 6267808424]